Frequently Asked Questions

Yes, you need to create an account to place orders. This helps us:

• Save your delivery addresses for faster checkout
• Track your order history
• Provide personalized recommendations
• Offer loyalty rewards and discounts

Account creation is quick and requires only basic information.

Order modifications: You can modify your order only if it hasn't entered the processing stage. Contact our customer service immediately.

Order cancellation:

• Before processing: Full refund
• During processing: Partial refund (items not processed)
• Out for delivery: Cannot be cancelled

The minimum order value is ₹199. This helps us maintain efficient delivery operations and provide quality service.

Orders below ₹199 will incur a small convenience fee of ₹29.

Delivery charges vary based on order value:

• Orders above ₹499: Free delivery
• Orders ₹199 - ₹499: ₹29 delivery charge
• Express delivery: Additional ₹49 (within 2 hours)

Delivery charges are clearly displayed during checkout before payment.

If you're not available during delivery:

• Our delivery executive will call you to reschedule
• You can provide alternative delivery instructions
• We can leave with security/neighbor with your permission
• After 2 failed attempts, order will be returned and refunded

Tip: Provide your mobile number and ensure someone is available during the selected time slot.

Yes, we deliver 7 days a week, including most holidays. However, delivery timings may vary on:

• National holidays: Reduced slots available
• Festive seasons: High demand may cause delays
• Extreme weather: Delivery may be rescheduled for safety

We notify customers in advance about any holiday schedule changes.

Yes, Cash on Delivery (COD) is available for most service areas. However, there are some limitations:

• Maximum COD order value: ₹2000
• Not available for first-time customers in some high-risk areas
• Exact change is appreciated

COD availability is shown during checkout based on your delivery address.

Yes, all prices displayed on our website are inclusive of GST and all applicable taxes. The final amount you see during checkout is the total amount you'll pay.

Breakdown shown during checkout:

• Product price
• GST amount
• Delivery charges (if applicable)
• Total payable amount

Refund processing times vary by payment method:

• Credit/Debit Cards: 5-7 business days
• UPI: 24-48 hours
• Net Banking: 3-5 business days
• Wallets: Instant to 24 hours
• Cash on Delivery: Bank transfer in 3-5 days

You'll receive SMS and email notifications throughout the refund process.

If you receive damaged or wrong items:

1. Contact us immediately: Call our customer service or use the app/website
2. Provide details: Order number, product name, issue description
3. Share photos: Take clear photos of the damaged/wrong items
4. Keep items ready: We may arrange pickup for returnable items

We'll process replacement or refund within 24 hours of complaint registration.