Terms & Conditions

1. Introduction

Welcome to Village Dukan. By accessing our website at https://villagedukan.com/ and using our grocery delivery services, you accept and agree to be bound by these Terms and Conditions.

2. Account Registration

To use our services, you must:

• Provide accurate and complete registration information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Be at least 18 years old to create an account

3. Grocery Orders

When placing grocery orders:

• All orders are subject to product availability
• Prices are subject to change without notice
• We reserve the right to limit quantities
• Product images are for reference only
• Fresh produce may vary in appearance

4. Payment Terms

We accept the following payment methods:

• Credit/Debit Cards
• UPI Payments
• Net Banking
• Cash on Delivery (where available)

Payment must be completed before order processing.

5. Delivery Policy

Delivery information:

• Delivery slots are subject to availability
• Same-day delivery available for orders before cutoff time
• Delivery charges may apply based on order value
• Someone must be available to receive the delivery
• We deliver within our service areas only

6. Quality & Freshness Guarantee

We guarantee the quality and freshness of all our products. If you receive damaged or spoiled items, please contact us within 2 hours of delivery for a replacement or refund.

7. Cancellation Policy

Orders can be cancelled:

• Before order processing begins - Full refund
• During processing - Partial refund may apply
• After shipping - Cannot be cancelled

8. User Conduct

You agree not to:

• Use the site for any unlawful purpose
• Post false or misleading information
• Attempt to gain unauthorized access
• Interfere with site functionality

9. Contact Us

For any questions about these Terms & Conditions, please contact us: